Shoreline

We want to make your online shopping experience an enjoyable one. We understand that this means packaging and processing your items quickly and accurately. You will receive an email notification with shipping information within 1-2 business days.
 

Canadian Shipping

$15.00 - $21.90 shipping charge for orders under $250

Free Shipping for orders over $250 

We currently do not offer shipping outside of Canada. 

 

In-Store Pick Up

We will notify you within 24-48 hours that your purchase is ready for pick up.

Furniture and Large Delivery

Large and fragile items like furniture and oversized wall décor are available on our website as In-Store Pick-up Only. This will be indicated within the product details.  If you are a customer located within 200 km of our location we are happy to offer a delivery service for larger items such as wall art and furniture to be delivered to your address. Please contact us for custom delivery pricing at hello@homefulshoppe.com 

 

Returns 

In-Store Purchases 

Changed your mind? We are happy to offer a return for store credit within 14 days of your purchase with the original receipt. The item must be received and inspected by Homeful staff to be in the same condition in which it was sold. A store credit will be issued to you in the form of a gift card. This gift card never expires, and can be used on any future purchases. 

We do not offer refunds.

SALE ITEMS AND MADE TO ORDER FURNITURE ARE A FINAL PURCHASE and are not eligible for a return for store credit.

 
On-line Purchases

We are happy to offer a return for store credit within 14 days of the purchase with the original receipt. The item must be received and inspected by Homeful staff to be in the same condition it was sold in and in the original packaging. Please send return merchandise to our brick & mortar location at 188 Raglan St. S Renfrew, ON. Your receipt must be included in the shipment. A store credit will be issued to you in the form of a gift card. This gift card never expires, and can be used on any future purchases. Shipping fees are non-refundable.

We do not offer refunds.

Sale items and Made to Order furniture are a final purchase and are not eligible for a return for store credit. All rug and lighting orders are considered Special Order items as they are not carried in-store. Therefore, a 20% re-stocking fee will be applied to any rugs or lighting purchases that are returned for store credit.

If you have any questions regarding our shipping or exchange policy, please contact us at hello@homefulshoppe.com
 

Defective Merchandise

All shipments should be inspected immediately upon arrival and any defects should be reported immediately to hello@homefulshoppe.com

Defect claims will only be accepted within 7 days of the date of delivery.